Change to the Contact Number to Report Information Security Problems

To date OAAIS Enterprise Information Security (EIS) has advertised 415-514-3333 as a contact number to report incidents or inquire about EIS services.

Effective immediately - Monday, February 11, 2008 - the purpose of this telephone line is being redefined to the following uses ONLY:

1. As an alternate line to receive calls during significant events (e.g. receive inquiries regarding a significant breach where notification is required);

2. To update the UCSF community regarding security events, e.g. major network outages that affect the entire campus.

To report an information security problem or a possible information security problem, contact OAAIS Customer Support:
    Telephone: (415) 514-4100 option 2
    Web: http://help.ucsf.edu
    Email: customersupport@ucsf.edu

ADDITIONAL INFORMATION:

Enterprise Information Security
http://security.ucsf.edu

UCSF Incident Investigation Procedures
http://security.ucsf.edu/EIS/1071-DSY.html

Customer Support
Office of Academic & Administrative Information Systems (OAAIS)
7 a.m. - 6 p.m., Mon – Fri
(415) 514-4100, option 2
CustomerSupport@ucsf.edu

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Change to the Contact Number to Report Information Security Problems