Service Catalog: Network Services

Service Description

The OAAIS/ENS Network Operations Center (NOC) provides a comprehensive suite of services designed to maintain a stable, efficient voice and data network that meets our customers' communication needs.
________________________________________________________________

Using Network Services

Request for network services and support may be obtained by submitting a request to the OAAIS Customer Support Service Desk.

Network Design & Consulting Services

Consultation, equipment specification and design of Local Area Networks (LANs) in campus-related buildings.

Enterprise Projects

Provides voice and data network installation project management, consultation and coordination for large enterprise projects.

Network Implementation Services

Project implementation of Local Area Networks (LANs) in campus-related buildings.

Infrastructure for voice, data and wireless communications.

Installation and installation coordination for voice instruments, features and service.

Network Operation

Network Operations provides:

Technical management and support for the UCSF network, equipment and services through monitoring, technical assistance, problem tracking and field service support.
Routine service and ongoing maintenance of supported network equipment.
Voicemail management and support
Troubleshooting, repair, and repair coordination of voice instruments, features and service.

Network Operations Center (NOC) provides:

Network performance and reliability monitoring of central network devices, circuits and LAN/MAN devices and suspicious network activity.
DNS Administration.

Network Field Services provides: