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Web vpn@ucsf Supported Platforms List

This document includes two lists. The first lists the platforms for which the  Office of Academic and Administrative Information Systems provides support. The second list has been provided by Juniper Networks and iterates the platforms for which they have tested the SSL VPN system.

Please note: This document references specific versions of software, for example Firefox 1.0.  When this is the case, newer versions of the software may not be compatible with the SSL VPN system and are not supported.

UCSF Supported Platforms

The OAAIS Help Desk supports the use of SSL VPN system with the following platforms:

Mobile Devices

The OAAIS Help Desk does not support mobile devices with the SSL VPN service at this time but the following devices are known to work with the basic web functionatlty of the SSL VPN system:

SSL VPN System Supported Platforms

Defining Terms

What does “Supported” mean?

A supported platform is one on which a functionality has been tested in depth and verified as functioning correctly. Supported platforms are listed as S in the Supported Platforms Matrix.

What does “Compatible” mean?

A compatible platform is one on which the base feature set of a functionality has been tested and verified as functioning correctly. Compatible platforms are listed as C in the Supported Platforms Matrix.

Supported Platforms Matrix

Platform

Web and Files

Remote Desktop

Citrix Terminal

SSH

Telnet

JSAM

Network Connect

Windows 2000

    Firefox 1.0

S

S

S

S

S

S

S

    IE 6.0

S

S

S

S

S

S

S

    Netscape 7.1

C

S

S

S

    Netscape 8.0

C

C

C

C

Windows 98SE

    IE 6.0

S

S

C

C

S

    Netscape 4.79

S

Windows XP SP2

    AOL 8.0

C

    Firefox 1.0

S

S

S

S

S

S

S

    IE 6.0

S

S

S

S

S

S

S

MacOS X 10.4 PPC

    Safari 2.0

S

S

S

S

S

MacOS X 10.4 Intel

    Safari 2.0

S

MacOS X 10.3.7

    Safari 1.1 +

S

S

S

S

S

MacOS X 10.2.8

    Safari 1.0

S

S

S

S

S

    Safari 1.1

C

C

C

C

S

MacOS 9.2

    IE 5.1.5

C

    Netscape 4.7.9

C

RedHat Linux 9.0

    Firefox 1.0

C

C

C

C

S

    Mozilla 1.6

S

S

S

S

    Netscape 7.1

C

C

C

C

Suse Linux 9.3

    Firefox 1.0

S

S

S

S

S

Solaris 8/9

    Moxilla 1.4

C

C

Multiple Language Support

All the end-user functionality listed below is supported in German, French, Japanese, Traditional Chinese, Simplified Chinese, Spanish, and Korean. OAAIS documentation is only available in English.

Note on Java

The minimum version of Java supported by the SSL vpn@ucsf system is Sun JVM v1.4.2_04. Newer versions may be required depending on the application, web browser, and platform. Use of some newer open source web browsers requires a minimum Sun JVM of v1.5.0_03.

Notes for JSAM and Platform Support

For host name mapping to function, your local system account must have administrative or root level access. Otherwise, you will have to manually enter the local IP address assigned to the connection.  For more information on this, please review the documentation on using JSAM.

Please note that some functionality is not supported on the Macintosh platform; this functionality is clearly labeled “Windows clients only” in the documentation.

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