• Database Migration to AIX Platform - completed 9/9/2007.
• Server Upgrade to Version 7 - tentatively scheduled 12/1/2007.
• ITSM Application Upgrade to Version 7 - planning.

For more detailed project information, review the Remedy Advisory Committee meeting minutes.

From: Listerv for Remedy Users [mailto:REMEDY-L@ITSSRV1.UCSF.EDU] On Behalf Of UCSF/OAAIS Customer Support
Sent: Thursday, November 15, 2007 4:57 PM
To: REMEDY-L@ITSSRV1.UCSF.EDU

Subject: Update: Revised Timeframe for Remedy Database Maintenance on Sunday, 11/18/2007

Importance: High

WHAT'S HAPPENING:

OAAIS will perform maintenance on the Remedy database.

WHEN:

Sunday, November 18, 2007, from 8:00 a.m. to Noon

IMPACT:

During this outage window, access to all Remedy related applications

will be unavailable, including the following:

* Remedy ITSM and custom applications

* Online Customer Support at help.ucsf.edu

* Remedy web access at remedy.ucsf.edu

* Customer Support Satisfaction Surveys

* USAM Pager Ordering

* OAAIS Security Network Device Registration

* Possible intermittent access to directory.ucsf.edu

Please report any connectivity issues beyond the times identified above
to OAAIS Customer Support at 514-4100, option 2.

Customer Support
Office of Academic & Administrative
Information Systems (OAAIS)
7 a.m. - 6 p.m., Mon - Fri
(415) 514-4100, option 2
CustomerSupport@ucsf.edu