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Recent Changes

Mail@ucsf Account Creation Process

  1. Open your web browser (IE, Safari, Firefox). Go to help.ucsf.edu.

  2. Click on the link to "Create a service request..."
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  3. Enter your username and password in the respective fields. Click the Log In button.
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  4. Click the Create a New Request button.
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  5. From the drop-down menu for the Summary field, select> Email>OAAIS hosted mail@UCSF Email Account - Create
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  6. To request an account for yourself, enter your name in the Requester Information fields. Go to Step #11.
    To request an account for someone else, click "Click here to submit ticket on behalf of someone."
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  7. This challenge window will pop-up. Click the Yes button to confirm that you are requesting in account on behalf of someone else.
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  8. In the People Search window, enter the first name and last name of the person you are requesting an account for into the First Name and Last Name fields within the Personal Information section.
    Click the Search button.
    Search the list of potential matches at the bottom of the People Search window, and click on their name to select.
    Click the Select button to choose the person you are requesting an account for.
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  9. Click on the Additional Information tab, and then click the Search for CSC link.
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  10. This challenge window will pop-up. Click the Yes button to confirm that you are searching for CSC information.
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  11. In the People Search window, enter your CSC's first and last names into the First Name and Last Name fields within the Personal Information section.
    Click the Search button.
    Search the list of potential matches at the bottom of the People Search window, and click on your CSC's name to select.
    Click the Select button to enter the CSC information into the ticket.
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  12. Verify that all information in your request is correct. Click the Save button to submit your request. Remedy7CSCFind3

  13. You will see the request generation dialog box. Click the OK button to continue.
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  14. You will now see your request in the My Requests window. You have successfully submitted your request. You can submit another request or logout.
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    Additional Information:

  1. New account requests script runs every 2 hours

  2. Notification letter mailed out within 1 business day

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