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Recent Changes

Service Management

Change Management Process

OAAIS Application Change Management Process (application/pdf, 365.4 kB, info)

OAAIS Change Management CAB Process (application/pdf, 1.0 MB, info)

Incident Management Process

OAAIS Incident Management Process (application/pdf, 329.1 kB, info)

OAAIS Incident Management Presentation (PowerPoint) (application/vnd.ms-powerpoint, 1.8 MB, info)

OAAIS Incident Management Quick Reference Card - For Opening New Tickets (application/pdf, 153.3 kB, info)

OAAIS Incident Management Quick Reference Card - For Managing Assigned Tickets (application/pdf, 227.3 kB, info)

Remedy User Guide

Problem Management Process

Problem Management Process (application/pdf, 395.6 kB, info)

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