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HelpOAAIS Service Management
Change Management Process
- OAAIS Application Change Management Process (application/pdf, 562.0 kB, info)
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OAAIS Change Management CAB Process (application/pdf, 654.9 kB, info)
- Remedy 7 - Change Management User Guide
- Remedy 7 - QRC for Opening Change Tickets (application/pdf, 132.6 kB, info)
- Remedy 7 - QRC for Emer/Exped Change Tickets (application/pdf, 140.9 kB, info)
- Remedy 7 - Emer/Exped Change Ticket Workflow (application/pdf, 16.7 kB, info) -
Technical Services Change Management and Service
Delivery Process (application/pdf, 487.8 kB, info)
- Tech Services Request Templates (application/vnd.ms-excel, 79.4 kB, info)
- Tech Services Checklists (application/vnd.ms-excel, 60.4 kB, info)
Incident Management Process
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OAAIS Incident Management Process (application/pdf, 506.5 kB, info)
- Remedy 7 - Incident Management User Guide
- Remedy 7 - QRC for Opening Incident Tickets (application/pdf, 140.2 kB, info)
Problem Management Process
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Problem Management Process (application/pdf, 395.6 kB, info)