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Recent Changes

Exchange 2007 Migration: Revised Friday, August 13, 2009

Exchange 2007 Project

8/13/09

Microsoft Entourage 2008 - Web Services Edition Update Released

We recommend installing this update.

The download can be found here: http://www.microsoft.com/mac/itpros/entourage-ews.mspx

Installation requires re-entry of account configuration settings.

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7/17/09

Updated - iPhone 3.0 ActiveSync Connection

We have updated the iPhone ActiveSync configuration instructions to iPhone 3.0

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7/17/09

Sync Issues with Treos and Instincts

We have received reports of Palm Treos and Samsung Instincts no longer synchronizing with mail@UCSF accounts. The root cause of this issue is that direct push technology logic for Exchange 2007 has been updated and device patches have not been released for these handheld devices. We have been unable to obtain a firm release date from either Palm or Samsung to address this issue. This problem affects Palm 650, 680, 700 and 755p’s, and the Samsung Instinct.

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5/18/09

Duplicate Messages in POP Accounts after Mailbox Migration

Customers connecting to their mail@UCSF email accounts with a POP connection are finding duplicate messages in the Inbox. POP clients maintain a register of which messages have been downloaded, moving the messages to the new server essentially resets this register causing the message to appear twice in the Inbox. There is no server-side fix to this situation as there is only one copy of the message stored on the server.

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5/18/09

Entourage Not Connecting to Mailbox After Migration

This issue is affecting only those who are using a department specific primary email address. Once your account is migrated Entourage is unable to locate the mailbox with the departmental email address. Entourage requires the use of the standard FirstName.LastName@ucsf.edu email address to locate your mailbox.

    To correct the problem:
  1. Go to the Entourage Tools Menu
  2. Open the mail@UCSF Account configuration
  3. On the Account Settings tab, change the email address to the @ucsf.edu address for your account

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4/14/09

Error Message Displayed When Outlook is Left Open During Mailbox Migration

We recommend that customers quit all desktop email applications when their mailbox is moved from Exchange 2003 to Exchange 2007. Outlook customers who do not quit the desktop email software will receive the following error message:

Unable to display the folder. The Microsoft Exchange administrator has made a change that requires you to quit and restart Outlook.

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4/14/09

Synchronization Issues Reported with ActiveSync Devices

We have observed an issue affecting iPhones during the mailbox migration from Exchange 2003 to Exchange 2007. Once the account has been moved the iPhone might not be synchronizing correctly. The problem can affect email or calendar events or contacts, or any combination of these services.

    To fix this go to:
  1. The iPhone Settings menu;
  2. Choose the Mail, Contacts, Calendars option:
  3. Choose your UCSF email account settings;
  4. stop and restart sync services (if you are only experiencing synchronization issues with your calendar, you only need to stop and start sync services for your calendar).

This will remove your calendar items from your iPhone and initiate a complete sync with your UCSF calendar upon restart.

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4/13/09

Requests for extra storage space on existing mail@UCSF accounts

Because of system performance issues customers report experiencing during peak demand times, and as part of the process of moving to one-gigabyte (GB) mailboxes on the new servers, requests for additional storage space on existing accounts are not being accepted at this time. Mailboxes will be set to the new 1 GB size as they are moved to the upgraded, Exchange 2007 system.

The current recharge system for extra storage will be reassessed after June 1, 2009.

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4/6/09

Outlook Web Access* - 404 Error When Opening Some Messages and Attachments

OAAIS Custoemr Support has received reports of messages and attachments returning a "404 error - file or folder not found" when using Outlook Web Access (OWA). The cause of this error has been traced to the presence of a "+" in the subject field. The problem was caused by default security settings in the Windows 2008 operation system of the new Exchange 2007 servers. The mail@UCSF email team has corrected this problem by correcting the OWA configuration ion the new servers.

*The problem also affected the Entourage (2004 and 2008) desktop client. When using Entourage, the offending message did not download to the client and was therefore not viewable using Entourage.

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3/31/09

Entourage - Error Message When Sending

There is a known issue affecting mail@UCSF customers using Entourage (2004 and 2008) connecting via the web proxy settings (using exchange.ucsf.edu with SSL as the server).

There are two ways to work around this issue while we continue to investigate the underlying cause.

  1. Once you have closed the error message:
    • Go to the Outbox;
    • Open the message;
    • Hit the Send button.

  2. Or, you can wait until Entourage performs its regular Send and Receive cycle.

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3/20/09

Updated Desktop Software Configuration Instructions

Due to changes in the way Exchange 2007 processes mail, updating your existing web proxy configuration settings for Outlook and Entourage is necessary to continue accessing your email account. Go to your respective software version for the specific configuration changes (see below).

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3/18/09

Outlook Web Access

Trouble logging in to the mail@UCSF web access client?

Before the upgrade, the mail system allowed people with unique account usernames - unique across the whole Exchange organization (Medical Center, School of Medicine, Campus) - to log in by specifying only: jdemoacct or SF123456. The system did not require the addition of the domain name, such as "campus."

Because this option did not work for everyone, specifically those who do not have unique usernames, we instructed customers to insert campus backslash (campus\) before usernames, as a best practice.

Since the recent change, however, this specification of campus (or your respective domain), followed by a backslash, is now required for all users.

To avoid having to type your domain and username every time on a private computer, select the option, "This is a private computer," when logging in.  At your next session, the domain\username field will be prefilled.

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3/18/09

Eudora for Mac POP Connections*

*Eudora is legacy software that is unsupported and no longer recommended.

An issue has been reported by customers running Eudora for Mac, when attempting to check their Exchange account using POP. They may receive the following error, "-ERR Protocol error. 16".

Those who are affected match the following criteria:

  1. A Mac user;
  2. Using Eudora to access their Exchange account;
  3. In POP mode.

    Please note that Windows Eudora users are not affected.
    Mac Eudora users using IMAP are also not affected.

To resolve this error:

  1. Go to the File menu at the top of the screen and click New Text Document

  2. In the New Text Document window, enter the following text:
    x-eudora-setting:12909=PLAIN

  3. The text will turn blue. Double-click on the blue text

  4. Click the Set Setting button

  5. Restart Eudora

You should now be able to check your mail normally.

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