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iPhone 3.0 ActiveSync Configuration

The iPhone ActiveSync configuration uses the same account credentials as when you log in to the web mail client (OWA) at exchange.ucsf.edu. For illustrative purposes we are using  the account ‘Demoacct, Jane’ as an example. Please substitute your actual account credentials when setting up your iPhone.

Requirements needed prior to connecting your iPhone to your mail@UCSF account

*Activation requires installation of the most recent version of iTunes on your mac or PC. Additionally,software updates and back-ups/restorations require a cabled connection of your device to this computer. We recommend performing these steps on the computer you use most frequently.

**The use of the ActiveSync protocol includes the enforcement of minimal security standards on the iPhone. Even though the system is set to allow 15 minutes before device lockout, the iPhone only supports a 5 minute maximum.

  1. Once you have completed the initial requirements, from the iPhone Home menu choose the Settings icon.
    iphone home menu

  2. From the Settings menu, choose Mail, Contacts, Calendars
    iphone mail1

  3. Select the "Add Account..." option
    iphone mail2

  4. Choose the Microsoft Exchange option
    iphone mail3

      5. Enter the following information in their respective fields:

    • Email address = Jane.Demoacct@ucsf.edu

    • Domain = campus

    • Username = jdemoacct

    • Password = your password

    • Description = any meaningful title you wish to use to identify the account, for example: UCSF Mail
      iphone mail4

    • Once you have entered your data, tap the Next button to begin the verification process...

  5. You will be prompted to enter the server name
    Enter exchange.ucsf.edu, then tap the Next button to continue...
    iphone mail5

  6. Choose which objects; Email, Contacts, Calendars, will be synchronized. Once you have made your selection, click the Done button.
    iphone mail6

  7. Go back into your account settings and confirm that your configuration matches this image. Please verify that SSL is turned ON.
    iphone mail8

Functions that are not supported are:

Important:

  1. Only one Exchange account can be configured on a device
  2. Once you are synching with Exchange via ActiveSync do not synchronize a personal calendar or address book via iTunes.
Hat Tip to Brad Immanuel on shooting iPhone screen images

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