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HelpService Catalog: Desktop and LAN Support
The OAAIS Desktop/LAN (DLS) program provides comprehensive desktop and network support for UCSF departments on a monthly recharge basis. Our goal is to be your one-stop service provider, establishing a working relationship that optimizes current UCSF IT standards, to meet your departmental needs.
Service covers both PCs and MACs, working within the UCSF Active Directory/Windows Server environment. We have support staff located at Parnassus, Laurel Heights, Mission Center, Mission Bay and Minnesota street.
Services Provided
- Creation of network and email accounts
- Imaging of workstations (Windows/MAC + MS Office)
- Network storage, backup and data restorations
- Network and local printer support
- Network access troubleshooting
- PDA support (Blackberry, Treo, iPhone, Windows mobile devices)
- Encryption services
- Installation of OAAIS EIS security software
- Virus eradication
- Software patch management
- Remote connectivity configuration (Remote Desktop, VPN)
- Offsite connectivity
- Departmental application support (install, configure, troubleshoot)
- Data archiving
- Workstation and media disposal
- Response times: 30 minutes, 2 hours, 4 hours
- Online billing records/access
- Customer service surveys
- IT consultation
Hours of support
Monday through Friday 8 a.m. – 5 p.m.
Pricing
Effective 7/1/09 we will offer two tiers of service:
Silver tier: $65/workstation/month
Gold tier: $105/workstation/month
Service Level Agreement
Service Level Agreement (application/msword, 137.2 kB, info)
For more detailed program information, please contact Kurt Glowienke at:
Kurt.Glowienke@ucsf.edu 415.476.9807