Service Catalog: mail@UCSF

Service Description

mail@UCSF is a suite of products designed to meet UCSF's email, calendaring, contact information, and spam filtering needs. mail@ucsf is integrated with a UCSF-wide global address list that is shared across the School of Medicine and Medical Center email systems.
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Using mail@UCSF

Getting an Email Account

Customers who have a departmental Computer Support Coordinator (CSC) should contact their CSC to request an email account.
Customers who do not have a CSC should submit a request online at http://help.ucsf.edu.

mail@UCSF Password Reset Tool
The mail@UCSF Password Reset Tool provides a convenient way of managing your user account. Once you set up your profile you can reset your password and unlock your account by answering personal security questions.

Avoiding Spam

Email Security Overview

Additional Features and Functions

Spam Firewall

Mobile Device Access to mail@UCSF (BlackBerry and ActiveSync)
OAAIS provides mobile access to email, calendaring and contact information for those with a mail@UCSF account. There are two types of mobile device synchronization services: BlackBerry or Active Sync. Visit the our ActiveSync Device Request to order this service.

Secure Email

Pricing

Basic mail@UCSF service is available to all UCSF students, faculty and staff free of charge.

The following for-fee services are also available, except to students:

Increasing storage
- $5.00/month per extra 100 megabytes of storage above the free 1000 megabytes provided with a standard account.
Integrating mail@UCSF with Blackberry services
- $80.00 one-time fee for one Blackberry Exchange Enterprise Client Access License (CAL).
- $5.00/month for ongoing system support.

Your monthly mail@UCSF service charges may be viewed by logging on to Mysoft Online.

Basic service is defined as one 1000 megbyte email account per University student, faculty or staff member.