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HelpService Catalog: Data Network Services
Service Description
The OAAIS/ENS Network Operations Center (NOC) provides a comprehensive suite
of services designed to maintain a stable, efficient voice and data network that
meets our customers' communication needs.
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Using Data Network Services
Request for network services and support may be obtained by submitting a request to the OAAIS Customer Support Service Desk.
Network Design & Consulting Services
Consultation, equipment specification and design of Local Area Networks (LANs) in campus-related buildings.
Enterprise Projects
Provides voice and data network installation project management, consultation and coordination for large enterprise projects.
Network Installation Services
Network Installation Services provides:
- Managed change to the UCSF voice and data production networks.
Installation Management provides:
- Installation of network equipment;
- Facilitate installation of new cabling;
- Installation of UCSF managed wireless;
- Manage change to network for renovation projects in existing building.
OAAIS ENS Service Center provides:
- Coordinate the installation, move or change of telephone lines, sets, features and voicemail;
- Consultation and implementation of voicemail message centers;
- Coordinate the activation of network ports;
- Coordinate DNS addition and change.
Network Operation
Network Operations provides:
- Technical management and support for the UCSF network, equipment and services through monitoring, technical assistance, problem tracking and field service support;
- Routine service and ongoing maintenance of supported network equipment;
- Voicemail management and support;
- Troubleshooting, repair, and repair coordination of voice instruments, features and service.
Network Operations Center (NOC) provides:
- Network performance and reliability monitoring of central network devices, circuits and LAN/MAN devices and suspicious network activity;
- DNS Administration.
Network Field Services provides:
- Technical Service Personnel provide on-site problem resolution for UCSF Campus voice and data network.
Availability
The UCSF Network is available for use at all times except when there are scheduled and announced maintenance events.
On-site support is available Monday through Friday, 7 a.m. – 6 p.m. (excludes UCSF holidays)
On-call support is provided from midnight to 7 a.m. for critical network issues, e.g., building down or site down.
Getting Help
For help with network related issues:
- Submit a ticket at help.ucsf.edu
- Call the OAAIS Service Desk at 415-514-4100, option 2
- email: CustomerSupport@ucsf.edu
How to Get Wireless Network Access
Related Services & Links
Virtual Private Network (VPN)
GALEN Accounts (for Wireless Access)