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HelpService Catalog: Voice Network Services
Service Description
Faculty and staff can order phone lines and voice mail services from OAAIS Enterprise Network Services (ENS).
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Using Voice Network Services
OAAIS ENS Service Center will assist you in determining the available options to meet your needs. These options are available by submitting a request via help.ucsf.edu.
Telephone Sets
A variety of single-line and multi-line instruments are available.
Telephone Features
A variety of features are available for single-line and multi-line instruments.
Analog Telephone Feature Guide
Digital Telephone Feature Guide
Voicemail
Voicemail service is optional and will not be assigned unless the service is requested.
Voicemail Initialization and User Information
Pricing
OAAIS Enterprise Network Services (ENS) will provide you with pricing details on the above listed services, based on your request.
Billing
Online Access to OAAIS Phone Recharges
To obtain access, contact Maria Tam (email:
Maria.Tam@ucsf.edu, phone: 415.476.1960)
or Grace Wong (email:
Grace.Wong@ucsf.edu, phone:
415.502.7924).
Availability
Phone services are available for use at all times except when there are scheduled maintenance events.
Operational support is available Monday through Friday, 7 a.m. – 6 p.m. (excludes UCSF holidays)
Getting Help
For help with voice related issues:
- Submit a ticket at help.ucsf.edu
- Call the OAAIS Service Desk at 415-514-4100, option 2
- email: CustomerSupport@ucsf.edu
Related Services & Links
For additional services not offered by OAAIS, such as ordering cell phones, headsets, DSL accounts, etc., please contact your deparment adminstrator.