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HelpVoicemail Initialization and User Information
Initializing Voicemail
Upon completion of your voicemail service request you will receive a letter on activating your mailbox so you can receive messages. In the letter is information on how to dial into the UCSF voicemail system (415-476-6100), and instructions on how to set up your name, greeting and password.
Tips for Using Voicemail
| Retrieving Messages | Activate Pager Notification | ||
| Changing Your Greeting | Additional Features | ||
| Changing Recorded Name | Pointers | ||
To Retrieve Messages from A Campus Phone:
- Dial the system number (6-6100)
- Press the (*) key
- Enter your 5-digit mailbox number
- Enter your password
To Retrieve Messages from Home (or Another Non-Campus Phone):
- Dial directly (415-476-6100)
- Press the pound (#) key
- Enter your 5-digit mailbox number
- Enter your password
To Change Your Greeting:
- Dial the system number (6-6100)
- Enter your password
- Press 4 (Personal Options Menu)
- Press 3 (Greetings)
- For a pre-recorded greeting, press1
- To record your own greeting, press 2
To Change Your Recorded Name:
- Dial directly (6-6100)
- Press the pound (#) key
- Enter your 5-digit mailbox number
- Enter your password
- During the main menu press 4 for Personal Options
- Now Press 3 for Greetings
- Press 3 again to change you recorded name
To Activate Pager Notification from Voicemail:
- From the main menu press 4 for Personal Options
- Press 4 for Notification Schedule
- Press 1 and follow the system prompts to complete setup
You may also enter your own mailbox and send a message to another mailbox. The recipient will be given the option to reply to your message.
To Send a Message Directly, Without Calling the Recipient
- Dial the system number (6-6100).
- Press the star (*) key twice
- The prompt tells you to dial the mailbox number.
- If you do not know the mailbox number and are calling from your own voice mailbox, you may press the pound key and spell the recipient’s name
- Spell the last name first
A few pointers worth remembering:
-
Your mailbox number is a 5-digit number, usually the last 5 digits of your telephone number. If you are part of a message center, your mailbox number will be a fictitious 5-digit number that will be assigned to you.
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Your password must be at least 6 (six) digits and can be up to 14 (fourteen) digits.
- You will assign yourself a password when you initialize your mailbox.
- Your password can be changed at anytime.
- The system will not accept too-common passwords such as 111111,123456, etc.
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By pressing 0 (zero) at anytime, the Octel system is programmed to explain the option you are currently in.
- The explanation will be more detailed and is user-friendly.
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When pressing 8 to respond to a message, always press the pound (#) key after you are finished.
- To listen to your message before sending it, press1.
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You may also change your prompt level (prompt level refers to the amount of explanation given with each prompt).
- Refer to your user’s manual for instructions on how to do this.
For further information, please call the Customer Support Service Desk at (415) 514-4100, option 2.